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What We Do

Why Choose ConsultTed

ConsultTed has been created by 2 award-winning pharmacists, who have been on the frontline of healthcare for over 30 years, helping hundreds of thousands of people feel better
With ConsultTed, pharmacies can unlock untapped earning potential through new and existing pathways. ConsultTed ensures pharmacies are reimbursed for their time, skill and expertise
We give pharmacy consultation a modern day upgrade, whilst keeping it simple and make pharmacy team lives easier. A standardised process, available in multiple formats: in-person, remotely or ‘on-the-go.’
ConsultTed is the consultation co-pilot for pharmacies, powering pharmacy teams to better treat, advise and refer patients. Utilising both the public and private sectors, ConsultTed ensures patients receive treatment from the right person
Our next generation treatment plans are provided to the patient, meaning they receive the best treatment advice in fresh creative ways
ConsultTed addresses the non-prescription treatment pathway more and more patients are turning to, in their search for timely healthcare
Created for use by non-pharmacist and pharmacist staff members to allow more efficient use of pharmacist time. Over-the-Counter consultations made safer, easier and auditable
Treatment plans include ailment specific advice from our team of multi-disciplinary health professionals, ensuring patients receive expert care from their local pharmacy
Comprehensive training is provided to every pharmacy and their staff, ensuring your team is fully equipped to maximise the value and impact of ConsultTed from day one
Staff reference tool: an easy to use reference tool for staff, detailing the treatment and advice for self-treatable conditions, also helping with CPD learning

FAQs

Frequently Asked Questions

ConsultTed is a software solution designed for the management of self-treatable ailments in the community, without the need to see a GP. ConsultTed places community pharmacies as the focal point of this ‘Everyday Health’ movement. ConsultTed has been created with both patients and pharmacy teams in mind. ConsultTed helps patients by allowing access to ailment-specific advice, treatment options and appropriate referral pathways, should they be needed. It also helps pharmacy staff systematically and reliably manage these consultations, providing patients with the most up-to-date and clinically proven treatment options. To find out more visit the ‘Who we are’ and ‘What we do’ sections of the website.

You can arrange a support call by sending an email to support@consultted.com.

No, it is a rolling monthly contract but you need to give 3 months’ notice, prior to cancellation date.
No, this is not a government funded service. This is a private service where there are fewer eligibility criteria to access treatment. The main criteria is the licenced indication of the medicine and suitability of the product for you and your ailment.

Currently, this is not possible. We are a relatively new company but we have big plans that include integration with other medical records with the hope of contributing to that one universal health record, accessible at multiple healthcare settings. Our aim is to complement existing solutions and practices, not make things harder for patients and health professionals.

Follow the links on the website to subscribe. This is a straightforward process enabling you access to the software which can be downloaded as a web application to any of your devices very easily.
Follow the link on the website to the pricing section.
Follow the link on the website to the ‘how it works’ section.
Follow the link on the website to the ‘Return On Investment’ section to discover how profitable ConsultTed could be for you.
To mitigate errors, ConsultTed employs advanced language models and continuously monitors performance. However, operators must review and edit all AI-generated documentation before finalising, as they remain responsible for the accuracy of medical records.
We have got all the security and certification in place to ensure ConsultTed is fully compliant with all regulatory requirements including GDPR. Follow the link to the Trust Centre to find out more information about this.
Yes, both the subscribed pharmacy and ConsultTed are data controllers, so both are responsible at various times for how and why personal information is collected, used, stored and destroyed. Follow the link to our privacy policy to find out more about this. But each pharmacy will own their own data.
Through our website and social media channels, ConsultTed will be promoting the role of community pharmacies in general, but in particular to highlight what ConsultTed can do for patients, pharmacies and other stakeholders. A major part of this will be directing patients to pharmacies who have already subscribed to ConsultTed. There is also a section on our patient website enabling a search of all ConsultTed subscribed pharmacies.

ConsultTed is designed to be as simple as possible to use. That said, with the decisions required in operating ConsultTed, there is a certain level of understanding and training required. The following members of staff are therefore able to operate ConsultTed only after completing our operational course, and have been deemed competent to do so by their pharmacist or line manager:

  • Pharmacists
  • Pre-reg (Foundation year) pharmacists
  • Pharmacy students
  • Pharmacy Technicians
  • Dispensary Assistants or similar qualification equating to an NVQ Level 2 Pharmacy course
  • A staff member who is currently working towards completion of any of the above
Yes, in fact ConsultTed has been designed such that the opportunities for service referrals are highlighted to the operator in multiple ways, ensuring better identification and suitability for these services.
ConsultTed recognises that modern society are choosing more and more to use a hybrid of private based services along with public NHS services. Currently there is a lack of a standardised referral pathway from community pharmacies to both types of setting, so through ConsultTed, pharmacies will be able to avail of our referral forms enabling continuity of care at multiple settings. This will also potentially allow for partnerships between community pharmacies and other local health and social care providers to develop.

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